FAQs

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to get answers to your questions.

Most common questions

How do gift cards work?

A gift card is a form of payment that can be used to make purchases at Diamond CBD in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.

How do I use my disposable vape?

In order to use your disposable vape, follow these simple instructions:

  • Click the button 5 times to turn your device on.
  • Click and hold the button while you inhale from your device’s mouthpiece.
  • Click the button 5 times to turn your device off.

Do you have lab reports for your products?

We lab test everything with third-party providers to ensure quality across our collection and carefully supervise the entire life cycle of all our cannabinoids and supplements, from seed to sale. That's the Diamond guarantee of safety and transparency.

You can check out all of our lab reports here.

How can I purchase a gift card?

You can either purchase a gift card the same way you would any other product! Simply visit our Gift Cards page and select your desired gift card balance amount.  If you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

How do I redeem a gift card?

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code. 

How do I check my gift card balance?

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Are Diamond CBD products safe?

Absolutely. We only sell the best hand-selected, non-GMO, organically-grown hemp products. At our store, we prioritize the safety and quality of our products. All of our cannabinoids and supplements have been thoroughly tested by independent third-party labs to ensure they meet the highest standards for purity and potency. Our third-party partner labs test everything to ensure the utmost quality, safety, and purity.

To see all of our lab reports you can click here.

Do gift cards expire?

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

Other questions

What is CBD vape oil?

CBD vape oil is a type of cbd that can be vaped (or inhaled) through a vape pen or cart. For those new to vaping, it is best to start with Diamond CBDs line of disposable CBD vapes of which there is a whole variety of choices. CBD vape oil users looking for something easy but a little more permanent can try a disposable CBD vape juice cartridge. Experienced users may choose to invest in a refillable vape pen. Here, a person can use CBD vape oils and flavors or mix in some CBD vape additive.

Can you ingest CBD vape oil?

While it is not recommended that you ingest CBD vape oil - for that you should try CBD oil - no harm will come to you should you ingest any.

Does CBD vape oil show up on a drug test?

This is always a tough question. If your CBD vape oil has 0.3% THC there is always a chance you might pop for a false positive depending on how sensitive the test is. You shouldn't, but the chance is always there. You should always abstain for at least one week prior to drug testing

Can you explain how to vape CBD oil?

To vape CBD vape oil you will need either a pen or cart (cartridge) or either vaping device such as a vape mod. YOu need to hear up the vape oil to the right temperature so it vaporizers and can be inhaled.

How do I change the temperature on my vape pen?

To change temperature press the button 3 times. Continue to do this until you reach your desired temperature.

How do I prevent my vape cartridge from clogging?

Vape cartridges clog when excess vapor cools and then condenses along the walls of the inner cartridge. It then solidifies into oil, causing a buildup in the airway or blockage.One way to prevent this is to continue pulling air through the cartridge for a few seconds with every puff. The extra draw of cool air will help to keep your cartridge clean and clear, preventing blockage from ever occurring. It is the best way to care for your vape products.Many people like to draw too hard on their vapes, which can also cause blockage. Pull a bit softer to prevent blockage or flooding of your cartridge.If your CBD or Delta-8 THC vape cartridge already has a blockage, then you will need to clean it. The best way to do this is to gently scrape out the excess residue with a toothpick, gently scraping it out of the cartridge.

Are THCV gummies safe?

Due to THCV's rarity, there are few producers making this cannabinoid, reducing the supply of THCV extracts. While there has not been a lot of research on THCV gummies, they are certainly safe to consume.

What are the benefits of THCV edibles?

THCV edibles are a simple way to enjoy the weight loss benefits of THCV, one of the only hemp-derived cannabinoids to help you lose weight and shed the pounds.