FAQs

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Most common questions

My order "Needs Payment." What does this mean?

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

  1. Go to the Subscriptions tab in your Account.
  2. Click "View" on the subscription item you wish to edit. 
  3. Click on the Edit icon next to "Payment Details"
  4. Select the existing payment method you wish to use or add add a new card.
  5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

How do I check my gift card balance?

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Are Diamond CBD products safe?

Absolutely. We only sell the best hand-selected, non-GMO, organically-grown hemp products. At our store, we prioritize the safety and quality of our products. All of our cannabinoids and supplements have been thoroughly tested by independent third-party labs to ensure they meet the highest standards for purity and potency. Our third-party partner labs test everything to ensure the utmost quality, safety, and purity.

To see all of our lab reports you can click here.

Do gift cards expire?

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

Other questions

What is CBD vape oil?

CBD vape oil is a type of cbd that can be vaped (or inhaled) through a vape pen or cart. For those new to vaping, it is best to start with Diamond CBDs line of disposable CBD vapes of which there is a whole variety of choices. CBD vape oil users looking for something easy but a little more permanent can try a disposable CBD vape juice cartridge. Experienced users may choose to invest in a refillable vape pen. Here, a person can use CBD vape oils and flavors or mix in some CBD vape additive.

Can you ingest CBD vape oil?

While it is not recommended that you ingest CBD vape oil - for that you should try CBD oil - no harm will come to you should you ingest any.

Does CBD vape oil show up on a drug test?

This is always a tough question. If your CBD vape oil has 0.3% THC there is always a chance you might pop for a false positive depending on how sensitive the test is. You shouldn't, but the chance is always there. You should always abstain for at least one week prior to drug testing

Can you explain how to vape CBD oil?

To vape CBD vape oil you will need either a pen or cart (cartridge) or either vaping device such as a vape mod. YOu need to hear up the vape oil to the right temperature so it vaporizers and can be inhaled.

How do I change the temperature on my vape pen?

To change temperature press the button 3 times. Continue to do this until you reach your desired temperature.

How do I prevent my vape cartridge from clogging?

Vape cartridges clog when excess vapor cools and then condenses along the walls of the inner cartridge. It then solidifies into oil, causing a buildup in the airway or blockage.One way to prevent this is to continue pulling air through the cartridge for a few seconds with every puff. The extra draw of cool air will help to keep your cartridge clean and clear, preventing blockage from ever occurring. It is the best way to care for your vape products.Many people like to draw too hard on their vapes, which can also cause blockage. Pull a bit softer to prevent blockage or flooding of your cartridge.If your CBD or Delta-8 THC vape cartridge already has a blockage, then you will need to clean it. The best way to do this is to gently scrape out the excess residue with a toothpick, gently scraping it out of the cartridge.

Are THCV gummies safe?

Due to THCV's rarity, there are few producers making this cannabinoid, reducing the supply of THCV extracts. While there has not been a lot of research on THCV gummies, they are certainly safe to consume.

What are the benefits of THCV edibles?

THCV edibles are a simple way to enjoy the weight loss benefits of THCV, one of the only hemp-derived cannabinoids to help you lose weight and shed the pounds.

How does the CBD Pet Spray work?

CBD Pet Spray is an easy to use spray bottle of CBD oil. Just two sprays and your pet can go on their way to enjoy their day. Again, for fickle pets that don't like droppers, CBD pet spray is another option to give them the CBD oil they need.

But will CBD oil make my pet high?

Of course not! Pet CBD oil is completely different from THC. CBD oil from hemp contains no more than trace amounts of THC. According to whats legally required it has less than 0.03 percent THC. So little, in fact, that it would be impossible for a dog or a cat to become high when using it. CBD oil comes from hemp, but CBD oil is not marijuana.